Privacy Policy

YouDex takes the protection of personal information in the Smart TV environment seriously. This policy reflects practices aligned with the Samsung TV Seller Office App Development Privacy Guide and applicable laws (including principles from jurisdictions such as Korea and the EU, as relevant to you).

1. Data controller and contact

The controller of personal data for YouDex / youdexoficial.com is the entity operating these services. For privacy requests: youdexoficial@gmail.com

2. How to access this policy

In line with Smart TV app guidance, the full text of this policy is always available online:

• Português: https://www.youdexoficial.com/privacy/
• English: https://www.youdexoficial.com/privacy/en/
• 한국어: https://www.youdexoficial.com/privacy/ko/

In the YouDex TV app, you can open this policy from Settings → Privacy policy (link to the URL above).

3. Consent, transparency, and refusal

Where the law requires consent, we aim to obtain it in a clear manner, stating what is collected, why, how long (summary below), and that if you refuse processing that is necessary for the contracted service, you may not be able to activate the license, sync playlists on our infrastructure, or use features that depend on our backend—without other undisclosed disadvantages.

By using the app with our license servers or by configuring playlists through our website, you acknowledge this policy.

4. Information we may process

• Device identification: MAC address and/or device identifiers (e.g. DUID on Samsung) for license activation, subscription linkage, and API requests.
• Device key: a value you enter or that is generated to authenticate with our services.
• On-TV data: preferences, watch history, favorites, playback position, parental PIN—stored on the device unless stated otherwise.
• Playlists and credentials you set: URLs, usernames, and passwords for third-party content. If you use our web tools to manage playlists, required data may be stored on our servers to provide that service.
• Connection data: when you use the site/APIs, we may process IP address, timestamps, and technical request metadata for security, operations, and aggregated analytics.

YouDex TV is a media player: we do not supply the channels or files you choose to play; traffic is between your device and the sources you configure.

5. Sensitive information

We do not, in principle, collect sensitive categories such as government ID numbers (e.g. resident registration–type identifiers), health data, or beliefs, unless specifically required by law with a proper legal basis. Device identification uses standard technical identifiers (MAC/DUID), not substitutes for national ID.

6. Purposes and purpose limitation

We use data only for the purposes described here:

• Activate and manage license and access to the YouDex service;
• Display and organize content from your playlists;
• Security, abuse prevention, performance improvement;
• Legal compliance.

If we introduce materially new processing, we will update this policy and, where required, seek new consent.

7. Retention and deletion

We retain data only as long as needed for these purposes or as required by law. Indicative periods:

• License / device data in our systems: while your subscription or trial is active and, after end, as needed for legal, accounting, or dispute resolution purposes (e.g. up to 24 months unless a different legal period applies).
• Server logs: limited duration (e.g. up to 90 days on a rolling basis), unless extended for security investigation or legal order.
• Purely local TV data: until you uninstall the app, clear app data, or use in-app options (e.g. clear history in Settings).

After the retention period, data is deleted or anonymized so it no longer identifies you, except where minimal retention is legally required.

8. Processors (service providers)

We may use processors strictly as needed, for example: cloud hosting and infrastructure, managed database, payment processing when you purchase on the site, and support tools. They act on our instructions under contracts requiring protection of data. You may request an updated list by email; material changes will be reflected on this page where applicable.

9. Sharing with third parties

We do not sell your personal information. We share only: (i) with providers in section 8 for contracted purposes; (ii) when you configure the app to send requests directly to IPTV operators or content servers you choose—their policies then apply; (iii) when required by law or competent authority.

Where the law requires consent or detailed notice for specific sharing (recipient, purpose, categories, retention period), we will comply for those operations.

10. Minors

The service is not directed at children without involvement of parents or legal guardians. Where the law requires a legal representative’s consent for children’s data, that requirement must be met by the guardian. If you believe a child’s data was provided without proper authority, contact us for deletion where applicable.

11. Your rights

Depending on applicable law, you may request access, rectification, erasure, restriction, or objection, withdraw consent where processing is consent-based, and request portability where provided by law.

For data we control: youdexoficial@gmail.com. For data stored only on the TV, use in-app options (e.g. clear histories in Settings) or remove the application.

12. Technical and organizational security

We apply appropriate measures, including HTTPS (TLS) for site/API traffic where applicable, access controls, data minimization, and limiting personnel access. No system is perfectly secure; please protect your device key and credentials.

13. Cookies and the website

The website may use cookies or similar technologies according to your browser and our site configuration. See any published cookie policy or your browser settings for details.

14. Changes

We may update this policy; the date at the top shows the version. Material changes may require new consent or additional notice where the law requires.

📩 Contact

youdexoficial@gmail.com

For information only; have a lawyer align legal entity details. See also our Terms & Conditions. Samsung reference: App Development Privacy Guide (TV Seller Office).